Quality and Technology Fit and The Mediating Role of User Satisfaction In The Impact On Online Learning Performance

This research analysed the impact of quality and technological fit on online learning performance, considering user satisfaction as a mediating variable. Higher quality and technological fit would improve user satisfaction perception, which in turn would positively influence higher education students' academic recognition, participation, and academic and ethical competence. A quantitative approach with a non-experimental cross-sectional design was employed, using structural equation modelling (SEM) to examine the relationships between variables. Information was collected from 651 students through an online survey, assessing five key constructs: general quality, impact on performance, user satisfaction, academic recognition and participation, and academic and ethical competence. The reliability and validity of the instruments were confirmed through internal consistency and discriminant validity analysis. The results indicated that general quality and performance impact significantly influenced user satisfaction (R² = 0.879) and academic performance in terms of recognition and ethical competence (R² = 0.459 and 0.551, respectively). However, it was observed that user satisfaction did not have a significant mediating effect on academic performance. In conclusion, technological infrastructure and system adjustment play a key role in user experience, but improved quality perception alone does not guarantee better academic performance, suggesting the need to complement technology with pedagogical and motivational strategies.